keymail SMS with SelfSAFE, keymailPLUS 24h card cancellation service and pet/object protection

1. General

All deliveries and services provided to the customer through the online shop are exclusively on the basis of the General Terms & Conditions. Any other conditions are only effective when agreed between KeySecurity AG and the customer in writing.

KeySecurity AG notifies the customer of the limitations of the internet and telephony network as well as the risks associated with their use. KeySecurity specifically assumes no liability for spamming, hacking, transmitted viruses, and other attempts to intrude computers and other devices used, along with the damages caused by said intrusions. KeySecurity AG accepts no liability for any damages incurred due to temporary or permanent interruption or delays of services or the network, such as loss of business or personal data, non-availability of data, etc. Continuous and trouble-free functionality of the mobile network cannot be guaranteed. We provide no guarantee for the data provided for services used through this application being complete, correct and up to date or for the performance of services. Any use of this service is at your own risk. Liability for any type of damages (e.g. claims for direct or indirect, material or immaterial or punitive damages) arising from the use of this service or otherwise arising from technical malfunctions, for example, is excluded.

2. Conclusion of contract

By placing an order through the online shop the customer is entering into a binding contract of sale. By ordering the customer acknowledges that they have read, understood and without reserve accept the terms & conditions of business.

3. Terms of delivery/returns

Orders valued at below CHF 100.00 are subject to a postage charge of CHF 3.75. Orders valued above this amount will be sent via registered mail and postage adjusted accordingly. Lost key rings are also returned via registered mail subject to a fee of CHF 15.00. This fee may be adjusted.

The customer is not entitled to return goods or services delivered/supplied by KeySecurity AG in accordance with the contract. Trifle Clause: No right to cancellation/return for contracted services up to CHF 100.00. For economic reasons this matter will not be addressed through correspondence or by phone!   

 4. Pricing/payment terms/warranty

he new customer discount for keymailPlus 24h card cancellation services applies to the first contract term.

Prices listed in the online shop include statutory value-added tax in Switzerland ONLY! 
No VAT will be added outside of Switzerland! The invoice amount is due within 10 days of receipt of goods. All payments must include the reference number from the remittance slip. Credit cards will be billed at the time of invoicing and dispatch. Collection fees are: 1st collection notice , 2nd collection notice CHF 15.00, +5% default interest.

5. User rights/data privacy provision
a) keymailPLUS 24h card cancellation service

KeySecurity AG obliges to keep your information strictly confidential. For Doc & Med Safe the user is solely responsible for documents uploaded. Customers will be reimbursed a maximum of CHF 150.00 per person per year for fees incurred due to cancellation and card replacement against proof. The new customer discount only applies to the first contract term (as of 01.01.2014).

b) keymail with free SelfSAFE card protection and SMS lost & found system plus pet/object protection

KeySecurity AG offers the SelfSAFE platform (SSL encrypted) on its website. Any use of this SelfSAFE service is at your own risk! Liability for any type of damages (e.g. claims for direct or indirect, material or immaterial or punitive damages) otherwise arising from technical malfunctions, for example, is excluded. The access right for the entire SelfSAFE section is solely granted the user. The user is responsible for their data in the online section. Occasionally, the telephone numbers provided are no longer valid due to changing numbers. KeySecurity AG again assumes no liability in this case. However, customers are able to notify KeySecurity AG. KeySecurity AG strives to update the new numbers within 24h.

5.1 Data Privacy

We fulfil all three conditions (DSGVO) for not needing a representative of data protection in the EU.

  1. The data processing occurs only from time to time
  2. There is no large processing of particularly worth protecting data.
  3. The data processing taking in consideration of type, circumstances, expanse and aims of the process dos not lead to any risks for rights and freedom of natural person.

 If you have questions about your personal data protection contact us at

a) Cookies

The acceptance of cookies is not a prerequisite for access to our websites. We draw your attention, however, to the fact that our website and service has only limited functionality, if you do not allow us to place cookies.

What are cookies?
Cookies are small files that are stored on your data carrier and hold certain settings and data for exchange with our system via your browser. Basically speaking there are 2 different types of cookies: the so-called session cookies, that are deleted as soon as you close your browser; and temporary/permanent cookies, that are stored on your data carriers for a longer period or without limit. This type of storage helps us to design our websites and our offers for you and makes it easier for you to use them in that, for example, certain input from you can be stored so that you are not required to enter this repeatedly.

Which cookies are used by keymail?
Most of the cookies used by us are automatically deleted from your hard disk at the end of the browser session (hence the term "session cookies"). Session cookies are needed, for example, to make the shopping-basket function available to you over several pages. In addition to these we also make use of cookies that remain on your hard disk. On a subsequent visit it is then automatically recognized that you have previously visited us, and we know which input and settings you prefer. These temporary or even permanent cookies (lifespan of 1 month to 10 years) are stored on your hard disk and are automatically deleted after the pre-specified period. These cookies in particular serve to make our offer more user-friendly, more effective and more secure. Thanks to these files it is possible, for example, that the site shows you information that has been specially selected to match your interests. The sole purpose of these cookies is to adapt our offer to your customer wishes as well as possible and to make surfing with us as comfortable as possible for you.

What data is stored in the cookies?
In the cookies used by KeySecurity AG, only pseudonymous data is stored. On activation of the cookie this is allocated an identification number; an allocation of your person-specific data to this identification number is not undertaken. Your name, your IP address and other such data that might allow the cookie to be traced to you directly are not placed in the cookie. On the basis of the cookie technology we receive only pseudonymized information, relating for example to which of our shop pages have been visited, which products were viewed, etc.

What is on-site targeting?
On the KeySecurity AG websites data is collected on the basis of a cookie technology for optimization of our advertising and of the entire online offer. This data is not used to identify you personally but solely serves the purpose of conducting a pseudonymous evaluation of the use made of the home page. With this technology we can present advertising and/or special offers and services to you, the content of which is based on information obtained from a connection to click-stream analysis (for example, advertising that is based on the fact that during the past few days only sports shoes have been viewed). Our aim here is to make our online offer as attractive for you as possible and to present to you advertising that corresponds to your areas of interest.

Are there also cookies from thir-party suppliers (so-calles "Third-party cookies")?
KeySecurity AG makes use of a number of web partners who help to make the Internet offer and the websites more interesting for you. This is why, when visiting the websites, the cookies of partner companies are also stored on your hard disk. These cookies are temporary/permanent cookies that are deleted automatically after the pre-specified period. These temporary or even permanent cookies (lifespan of 14 days to 10 years) are stored on your hard disk and delete themselves after the pre-specified period. The cookies of our partner companies also contain solely pseudonymous - mostly even anonymous - data. This relates, for example, to data on which products you have looked at, whether anything was bought, which products were searched for, etc. Here, some of our advertising partners also collect information from the websites on which pages you have previously visited or which products you were interested in, in order to be able to show you advertising that best complies with your interests.

b) Re-Targeting

Our websites make use of so-called re-targeting technologies. We use these technologies to make the Internet offer more interesting for you. This technique allows Internet users who have already shown an interest in our shop and our products to also be provided with suitable advertising on the websites of our partners. We are convinced that the use of personalized, interest-oriented advertising is generally more interesting for the Internet users than advertising that has no such personal content. The use of this advertising approach by our partners is undertaken on the basis of a cookie technology and an analysis of previous utilization behaviour. This form of advertising is completely pseudonymous.On using our sites cookies are deployed and thereby usage data is collected from you, stored and utilized. Your data is furthermore stored in cookies beyond the end of the browser session so that it can, for example, be called up again on your next visits to the websites.

How can you prevent the storage of cookies?
In your browser you can adopt the setting that storage of cookies is only permissible when you agree to it, and thereby prevent the further storage of cookies in the future. If you want to accept only the KeySecurity AG cookies but not the cookies of our service companies and partners, you can select the browser setting "Cookies von Drittanbietern blockieren" [Block third-party cookies].As a rule, the help function in the menu bar of your web browser will show you how to reject new cookies and how to inactivate old ones.

c) Web Analysis

In order to constantly improve and optimize our offer, we make use of so-called tracking technologies. For this purpose we enlist the services of Google Analytics and Webtrekk.

Google Analytics
This website makes use of Google (Universal) Analytics, a web-analysis service from Google Inc. ( Google (Universal) Analytics deploys methods that make it possible to analyse the use made of the website by you, e.g. the so-called "cookies", which are text files that are stored on your computer. The information generated on your use of this website is transmitted, as a rule, to a Google server in the USA and stored there. By activating the IP-anonymize function on this website the IP address is shortened, within the member countries of the European Union or in other contracting states that were party to the agreement on the European Economic Area, before further transfer. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. The anonymized IP address transferred by your browser within the framework of Google Analytics is not brought together with other Google data.

You can prevent the acquisition of the data generated by the cookie and relating to your use of the website (incl. your IP address) by Google, as well as its processing by Google, in that you download and install the browser plug-in available under the following link: http

As an alternative to the browser plug-in you can click this link in order to prevent the recording by Google Analytics on this website in the future. In this case an opt-out cookie will be placed in your terminal device. If you delete your cookies you must then click the link again.


d) Social Plug-Ins

This Internet presentation makes use of a social plug-in from Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) on several pages only. This plug-in is normally deactivated and therefore sends no data. With a click on the plug-in, or more precisely on the icon "Social Media aktivieren" [Activate Social Media], you can activate the plug-in. The plug-ins can be deactivated again by clicking in the same place again.

When this plug-in is activated, your browser makes a direct connection to the Facebook servers as soon as you call up a website containing this plug-in. The content of the plug-in is transmitted directly from Facebook to your browser and is integrated by this in the website.

With the activation of the plug-in Facebook is informed that you have called up the corresponding page of our Internet presentation. If you are logged in with the social network, this can assign the visit to your account.

For the purpose and extent of the data acquisition and further processing and utilization of the data by Facebook and your rights in this connection and the setting options for protection of your private sphere, please refer to the data-protection information provided by Facebook: .

Even if you are not registered with the social networks, data can be sent to the networks by websites with active social plug-ins. With an active plug-in, with each call-up of the websites a cookie with an identification is set. Since your browser automatically sends this cookie to Facebook every time you connect with a network server, the network could in principle prepare a profile on which websites the user to whom the ID belongs has visited. And it would then indeed be possible to later trace this ID to a specific person - if you were later to register with the network, for example.

e) Facebook
Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
f) Twitter
Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107
g) Pinterest
Pinterest Inc., 635 High Street, Palo Alto, CA
6. Capacity limit
KeySecurity AG reserves the right to limit the storage volume for scanned documents at any time.
7. Start and duration
keymailPLUS 24h card cancellation service

Unless otherwise agreed in writing, the warranty term begins at the time the order is received. Unless cancelled by registered mail 60 days prior to expiration, the contract will automatically renew by one contract term. After the first term the contract may be cancelled without proper notice for a fee of CHF 30.00 per person. Any cancellations without proper notice will not be accepted if collection fees have accrued!

keymail & keymail SMS with free SelfSAFE and pet/object protection
This contract begins at the time the order is received. The customer will be notified prior to the warranty expiring. The warranty will continue once subsequent payment has been made. If the warranty term is not renewed, key protection and access to SelfSAFE will expire. Voucher codes are valid for 1 year from the time sent.
8. Lost key rings
In the event of unpaid premiums, key rings will be disposed of after 1 year.
9. Jurisdiction/law
The sole jurisdiction for any disputes arising from this agreement is our registered office. Subject to Swiss law! By using this online service you agree to the exclusive applicability of the laws and jurisdiction of Switzerland where permitted by law.